Whether you need our help placing an order, tracking the status of your delivery, or arranging for an exchange or return, we're here to help.
Please let us know if you need our help: shinbrandinfo@gmail.com
Please do not worry if you do not receive a response within an hour as our online store ships worldwide and it may take some time to respond to your request due to time differences.
Please let us know if you need our help: shinbrandinfo@gmail.com
Please do not worry if you do not receive a response within an hour as our online store ships worldwide and it may take some time to respond to your request due to time differences.
Whether you need our help placing an order, tracking the status of your delivery, or arranging for an exchange or return, we're here to help.
Please let us know if you need our help: shinbrandinfo@gmail.com
Please do not worry if you do not receive a response within an hour as our online store ships worldwide and it may take some time to respond to your request due to time differences.
Please let us know if you need our help: shinbrandinfo@gmail.com
Please do not worry if you do not receive a response within an hour as our online store ships worldwide and it may take some time to respond to your request due to time differences.
PAYMENT
Our online store uses the PayPal payment system. Visa and Mastercard cards are accepted for payment.
PayPal is the largest American online payment system in the world. A safe and convenient way to shop online. The internet payment service is carried out in accordance with the rules of the international payment systems Visa, Mastercard (credit and debit cards) payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
If the PayPal payment system turns out to be inconvenient for you, please let us know your wishes by sending an email to shinbrandinfo@gmail.com and we will try to find a solution for you. If you would like to pay for your order using another method, please let us know by sending an email to shinbrandinfo@gmail.com indicating the payment option that would be convenient for you to pay for your order.
Our online store uses the PayPal payment system. Visa and Mastercard cards are accepted for payment.
PayPal is the largest American online payment system in the world. A safe and convenient way to shop online. The internet payment service is carried out in accordance with the rules of the international payment systems Visa, Mastercard (credit and debit cards) payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
If the PayPal payment system turns out to be inconvenient for you, please let us know your wishes by sending an email to shinbrandinfo@gmail.com and we will try to find a solution for you. If you would like to pay for your order using another method, please let us know by sending an email to shinbrandinfo@gmail.com indicating the payment option that would be convenient for you to pay for your order.
RETURN
If you require a refund, exchange or partial refund/exchange. Please notify us of your intention by sending an email to shinbrandinfo@gmail.com.
Products that were made to order and of proper quality cannot be returned. Only standard size items can be returned. Unfortunately, if the item was manufactured specifically for you according to your individual measurements and characteristics, returns are not possible.
In case you need to exchange an item for a different size or color, please notify us of your intention by sending an email to shinbrandinfo@gmail.com. We will need to confirm the availability of the item being replaced.
The terms of exchange and return directly depend on the time it takes from your address to our warehouse, so delivery times may vary. Please note that if the cost of the goods is more than $100, we recommend insuring the shipment since the online store is not responsible for the goods until they arrive at our warehouse. The online store is not responsible for loss or damage to goods during return delivery to our warehouse.
Once your return has arrived at our warehouse and has been inspected by our warehouse staff, we will send you an email confirming that we have received your returned item. After confirmation of the return, the funds will be returned to the bank card from which the payment was made.
Dear Customer, we would like to inform you that refunds may take up to 14 business days, depending on your bank.
Refunds for products will be issued in full, excluding shipping costs for your order.
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
If you require a refund, exchange or partial refund/exchange. Please notify us of your intention by sending an email to shinbrandinfo@gmail.com.
Products that were made to order and of proper quality cannot be returned. Only standard size items can be returned. Unfortunately, if the item was manufactured specifically for you according to your individual measurements and characteristics, returns are not possible.
In case you need to exchange an item for a different size or color, please notify us of your intention by sending an email to shinbrandinfo@gmail.com. We will need to confirm the availability of the item being replaced.
The terms of exchange and return directly depend on the time it takes from your address to our warehouse, so delivery times may vary. Please note that if the cost of the goods is more than $100, we recommend insuring the shipment since the online store is not responsible for the goods until they arrive at our warehouse. The online store is not responsible for loss or damage to goods during return delivery to our warehouse.
Once your return has arrived at our warehouse and has been inspected by our warehouse staff, we will send you an email confirming that we have received your returned item. After confirmation of the return, the funds will be returned to the bank card from which the payment was made.
Dear Customer, we would like to inform you that refunds may take up to 14 business days, depending on your bank.
Refunds for products will be issued in full, excluding shipping costs for your order.
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
DELIVERY
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
SHOWROOM
SEOUL SHOWROOM OFFICE
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
MOSCOW
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
COMO. store
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
the REVIEW store
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
SEOUL SHOWROOM OFFICE
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
MOSCOW
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
COMO. store
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
the REVIEW store
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015